Housing Allocation Specialist

4 weeks ago


Ellesmere Port, Cheshire, United Kingdom Cheshire West and Chester Council Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Choice Based Lettings Advisor. As a key member of our Housing team, you will play a vital role in delivering excellent customer care and support to residents of Cheshire West.

Key Responsibilities
  • Process and verify housing register applications from residents in housing need
  • Provide excellent customer care through telephone, face-to-face, and web-based communication
  • Work collaboratively with colleagues to deliver a proactive service to customers
  • Answer enquiries related to West Cheshire Homes/Housing Allocations policy and individual applications
Requirements

To be successful in this role, you will need:

  • Experience in managing a busy workload and/or working in a multi-disciplinary service
  • High proficiency in using IT systems to input and manage customer information
  • Excellent communication and interpersonal skills
  • Knowledge of housing/homelessness policies, statutory responsibilities, and general information on housing options
What We Offer

As a valued member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering excellent customer care and support. You will also have access to ongoing training and development opportunities to help you grow and succeed in your role.



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