Compassionate Care Volunteer Coordinator

2 days ago


Bristol, Bristol, United Kingdom University Hospitals Bristol NHS Foundation Trust Full time
About the Role

We are seeking a skilled and compassionate individual to lead our End of Life volunteering service across University Hospitals Bristol NHS Foundation Trust. As an organisation, we value work-life balance and strive to accommodate flexible working arrangements to support our staff.

This fixed-term role is funded by Bristol and Weston Hospitals Charity and aims to develop, embed, and manage a new volunteer programme in palliative care. The post holder will play a key role in improving patient experience through a dedicated volunteer support service.

Key Responsibilities:
  • Develop and implement a comprehensive volunteer programme in end-of-life care.
  • Recruit, train, and supervise a team of volunteers to provide emotional support to patients and their families.
  • Work closely with clinical teams and palliative care specialists to identify patients who would benefit from the volunteer programme.
  • Evaluate the effectiveness of the volunteer programme and make recommendations for improvement.
Requirements:
  • GCSE (or equivalent) in maths and English or relevant experience.
  • NVQ level 3 Customer Care or equivalent qualification or experience.
  • Excellent customer service skills, including handling sensitive information and complaints.
  • Knowledge of Equality & Diversity legislation and recruitment practices.
  • Previous experience in volunteering or working with volunteers.
  • Ability to use Microsoft Office packages, including spreadsheets and databases.
Benefits:
  • A competitive salary of £35,000-£45,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and forward-thinking trust that values its employees.
  • Ongoing training and development opportunities.


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