Lead Team Member
5 days ago
As a Lead Team Member, you will play a key part in driving retail excellence and delivering exceptional customer service. You will be responsible for managing the team and ensuring the safe running of the store.
Key Responsibilities:- Provide exceptional customer service, utilising your knowledge to help customers find the best products for their needs.
- Resolve customer issues effectively in a timely and positive manner.
- Process POS transactions efficiently and thank customers promptly.
- Build loyalty by offering opt-in at the POS.
- Delegate tasks to team members and contribute to the day-to-day running of the store.
- Understand commercial aspects of the retail business, including reading reports and analysing data.
- Ensure visual guidelines are met, contributing to company standards through product presentation, replenishment, and store housekeeping.
- Safeguard the business by ensuring full compliance with policy, procedure, loss prevention, and health & safety.
- Proven ability to successfully lead a team and viewed as a leader among peers.
- Experience in a customer service environment is essential.
- Proven experience with POS management, daily banking procedures, and meeting deadlines.
- Excellent interpersonal, organisation, and communication skills.
- Collaborative and positive attitude, demonstrating confidence in taking the initiative and working under own direction.
- Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
- Team player - embracing every opportunity to be part of what's going on.
- Great time management.
- Demonstrates passionate commitment to the brand.
- 25 days holiday plus bank holidays
- Generous monthly discount allowance
- Perkbox online platform for discounts, home workouts, wellbeing content, and popular brand discounts
- THRIVE learning management system with access to thousands of pieces of learning
- Dental insurance (employee funded)
- Pension scheme
- EAP support around the clock
- Sick pay allowances
- Sabbatical leave in line with service
- Enhanced family-friendly policies
- Refer a friend scheme
£32,000 - £40,000 per annum, depending on experience.
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