Dispensary Manager

Job Summary

We are seeking a highly skilled and experienced Dispensary Manager to join our team at Market Harborough & Bosworth Partnership. As a key member of our pharmacy team, you will be responsible for ensuring the efficient and accurate dispensing of medication to our patients, while also maintaining effective financial control of the dispensary.

Main Duties

• Provide mentorship and guidance to trainee dispensary staff, apprentices, and students.

• Line manage the dispensary staff in accordance with current practice policy.

• Ensure team members complete significant event forms correctly and in a timely manner.

• Oversee the training of new dispensers.

• Lead the team of dispensers and organize a weekly rota or deputize as required.

• Take responsibility for developing your own clinical competence, leadership, and reflective practice skills within the workplace.

• Carry out appraisals and identify training needs based on competencies required for the DSQS and complete the annual DSQS as required.

• Arrange staff meetings and/or training as required.

• Ensure that all returned controlled drugs are disposed of and recorded correctly.

• Maintain efficient, cost-effective stock control, minimizing wastage through out-of-date stock.

• In conjunction with the Medicines Manager, ensure controlled drugs are dispensed in accordance with practice policy.

• With the Medicines Manager, review the latest guidance to ensure the dispensary conforms to NICE, CQC, etc. guidance.

• Liaise with the Lead GP and Medicines Manager for dispensing over formularies.

• Ensure and maintain effective distribution of dispensing supplies to the surgery.

• Perform computer searches as required with the clinical computer system and present information in an analytical way.

• Reconcile invoices.

• Ensure prescriptions are collated, endorsed, and submitted to the Prescription Pricing Authority (PPA) each month and associated analysis.

• Ensure SOPs are in place and reviewed on at least an annual basis.

• Ensure team members complete significant event forms correctly and in a timely manner.

• Responsible for maintaining efficient, cost-effective stock control, minimizing wastage through out-of-date stock.

Wholesaling

• Become GDP trained by the Responsible Person and become a member of the wholesaling team.

• Become involved in weekly ordering of stock, receiving of medications, and arranging delivery invoices.

• Adhere to the GDP Training Manual and oversee the process at both Market Harborough and Husbands Bosworth Sites.

Confidentiality

• In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• In the performance of the duties outlined in this Job Description, the jobholder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorized persons in accordance with the Practice Policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• The jobholder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the Practice Health & Safety Policy to include:

• Using personal security systems within the workplace according to Practice guidelines.

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

• Making effective use of training to update knowledge and skills.

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, and free from hazards.

• Reporting potential risks identified.

Equality and Diversity

• The jobholder will support the equality, diversity, and rights of patients, carers, and colleagues to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and Policies and current legislation.

• Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.

• Behaving in a manner that is welcoming to and of the individual, non-judgmental, and respects their circumstances, feelings, priorities, and rights.

Personal/Professional Development

• The jobholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

• Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.

• Carrying out annual individual performance reviews for dispensers after suitable training.

Quality

• The jobholder will strive to maintain quality within the Practice and will:

• Alert other team members to issues of quality and risk.

• Assess own performance and take accountability for own actions, either directly or under supervision.

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

• Work effectively with individuals in other agencies to meet patients' needs.

• Effectively manage own time, workload, and resources.

• Contribute as required to the Practice's achievement of Quality and Outcomes Framework points.

• Be prepared to cover roles where there are staff shortages, especially at short notice.

• Promote a professional approach at all times by choice of attire, attitude, and example shown to patients and staff both in and out of the practice.

Communication

• The jobholder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.

• Communicate effectively with patients and carers.

• Recognize people's needs for alternative methods of communication and respond accordingly.

• Attend the quarterly Dispensary meeting as well as quarterly Staff Meetings wherever possible.

• Keep the Practice Manager informed of any relevant issues.

Contribution to the Implementation of Services

• The jobholder will:

• Apply Practice Policies, standards, and guidance.

• Discuss with other members of the team how the Policies, standards, and guidelines will affect own work.

• Participate in audit where appropriate.

• Report any concerns over the probity of other team members to the relevant Manager or GP as appropriate.

• Complete the annual DSQS form.

• Undertake staff annual appraisals.

Oversee the Dispensary team's annual leave, liaising with the Practice Manager where appropriate.

Complete and send monthly PPA claims.

General Duties

Attend monthly staff meetings and other mandatory training events.

Take part in the annual performance appraisal system and undertake such training as is deemed necessary by the practice.

Perform other tasks as required by the Doctors and Managers which are reasonable and in line with the principles of this job description.