Strategic Customer Service Manager
3 weeks ago
The Director of Customer Service and Inside Sales is responsible for leading and managing the customer service and inside sales functions across international EMEA markets. The main goal is to ensure seamless business execution through the following key functions:
Customer Service TeamThe Customer Service Team, led by the Customer Service Manager, consists of inside sales coordinators and customer project coordinators. Their primary responsibility is to coordinate and execute complex and high-value data center projects for hyperscale customers.
Inside Sales Strategy & ManagementDevelop and implement an EMEA inside sales strategy to drive revenue growth, ensuring alignment with corporate and regional goals. Identify new business opportunities through data analysis, customer interactions, and market research, focusing on upselling, cross-selling, and customer retention.
Customer Relationship ManagementMaintain and strengthen relationships with key customers, acting as the main point of contact for escalations, negotiations, and high-level support. Use the CRM system (Salesforce) to track customer interactions, sales pipelines, and performance, ensuring data-driven decision-making.
Quotation and Pricing ManagementOversee the creation and approval of quotations for customers, ensuring they align with pricing strategies and margin requirements defined by Product Line Management. Program and Project Management: oversee the planning and execution of large and complex hyperscale customer projects to meet and exceed SLAs.
Regional Market IntelligenceAnalyse and adapt sales strategies to meet the needs of various regional markets, considering local regulations, cultural differences, and market dynamics. Required skills and experience: Masters in business administration (MBA) or technical degree, 5+ years customer service and/or sales experience in international B2B markets, industry professional with strong customer focus and implementation strength, experience with Salesforce and Oracle, industry experience in telecommunications markets or data centre industry or fibre optics industry. This role is based in MK office, 3 days a week.
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Strategic Product Manager
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom AQA Full timeJob SummaryThe Head of Product Development and Delivery is accountable for the strategic management and development of AQA's English, Maths, and Science product offering. This role is crucial in ensuring AQA maintains and expands its market share in these subjects.Main ResponsibilitiesStrategic Leadership: Lead English, Maths, and Science developing and...
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Customer Service and Account Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full timeJob Title: Customer Service and Account ManagerJob Summary: We are seeking a highly skilled Customer Service and Account Manager to join our team at New Era Cap. The successful candidate will be responsible for managing key strategic whole accounts based in EMEA, ensuring our customers have the best experience possible and providing strong administrative and...
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Strategic Product Manager
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom AQA Full timeJob DescriptionThe Head of Product is accountable for the strategic management and development of AQA's English/Maths/Science product offering. This role is crucial in ensuring AQA maintains and expands its market share in these subjects.Key ResponsibilitiesStrategic Leadership: Lead English/Maths/Science developing and executing strategies to defend and...
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Strategic IT Service Designer
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom idpp Full timeGlobal IT Consultancy Seeks Highly Skilled Strategic IT Service DesignerWe are a leading global IT consultancy with a presence in multiple locations. Our team is expanding, and we are looking for a highly skilled Strategic IT Service Designer to join our organisation.In this role, you will be responsible for designing and implementing comprehensive service...
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Strategic Sales Development Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom MSX - TPS Full time**Job Purpose**We are seeking a highly skilled Strategic Sales Development Manager to join our team at MSX - TPS. This role is pivotal in strengthening our market position, enhancing customer engagement, and increasing sales growth in this critical area.Key Responsibilities:Conduct in-depth market research to identify market trends, customer needs, and...
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Customer Service Coordinator
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Aspire Personnel Ltd Full timeJob Title: Customer Service CoordinatorJob Summary:We are seeking a highly skilled Customer Service Coordinator to join our team at Aspire Personnel Ltd. The successful candidate will be responsible for managing key strategic whole accounts based in EMEA, ensuring our customers have the best experience possible and providing support to our Sales...
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Customer Service Coordinator
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Aspire Personnel Ltd Full timeJob Title: Customer Service CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Aspire Personnel Ltd. The successful candidate will be responsible for managing key strategic whole accounts based in EMEA, ensuring our customers have the best experience possible, and providing strong...
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Customer Service Representative
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full timeJob Title: Customer Service RepresentativeThe Customer Service Representative will be responsible for managing key strategic whole accounts based in EMEA. The goal is to ensure our customers have the best experience possible and provide support to our Sales Representatives and internal departments with questions, concerns, and demands regarding accounts and...
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Strategic Procurement Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom JSS Search Full time £50,000 - £57,000Job Description:As a Procurement Manager - Engineering / NEC, you will play a key role in maximizing value through Procurement by strategically managing the UK supplier spend and identifying opportunities that drive sustainable improvement in cost, quality, service, and innovation.The role involves supporting the 6 PFI contracts across the UK, with primary...
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Customer Service Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom The Co-operative Group Full timeCustomer Team LeaderAs a Customer Team Leader at The Co-operative Group, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service. You will work closely with the Store Manager to ensure the smooth operation of the store and make decisions to drive sales and customer satisfaction.Key Responsibilities:Lead...
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Customer Service Liaison
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full timeJob OverviewWe are seeking a highly skilled Customer Service Liaison to join our team at New Era Cap. The successful candidate will be responsible for managing key strategic whole accounts based in EMEA, ensuring our customers have the best possible experience and providing support to our Sales Representatives and internal departments.Key...
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Strategic Growth Manager
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Wallace Hind Selection LTD Full timeRole Purpose:As a key member of the Wallace Hind Selection LTD team, you will play a crucial role in driving the forward movement of our organization. You will work closely with both the outgoing owner of the UK business and the CEO to ensure the company retains its core values while creating a strategic approach to sustainable growth and increasing...
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Strategic Product Director
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom AQA Full timeJob DescriptionJob Title: Head of ProductJob Summary:The Head of Product is a pivotal role within AQA, responsible for the strategic management and development of our English, Maths, and Science product offerings. This position is crucial in ensuring AQA maintains and expands its market share in these subjects.Key Responsibilities:Strategic Leadership: Lead...
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Customer Service Operations Manager
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Sikla Group Full timeCustomer Service Manager RoleWe are seeking a highly skilled Customer Service Manager to oversee our customer service operations and ensure that our customers receive exceptional service.The successful candidate will be responsible for managing a team of customer service representatives, developing and implementing best practice policies, and resolving...
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Customer Service Operations Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Sikla Group Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Sikla Group. As a key member of our customer service operations, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead and manage a team of customer service representatives to deliver outstanding...
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Strategic Commercial Leader
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom C.Ln Full timeAt C.Ln, we are seeking a highly skilled Strategic Commercial Leader to drive business growth and deliver commercial objectives. The successful candidate will play a pivotal role in ensuring the company meets its market position, growth, and financial objectives.The Commercial Growth Director will be responsible for developing and implementing commercial...
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Customer Service Operations Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Sikla Group Full timeCustomer Service Manager RoleAs a key member of the Sikla Group, the Customer Service Manager will be responsible for overseeing the customer service operations within the company. This role involves ensuring that customers receive high-quality service, managing a team of customer service and office assistants, developing and maintaining best practice...
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Strategic Business Growth Manager
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Red King Resourcing Full timePosition Overview: Red King Resourcing is seeking a highly skilled Strategic Business Growth Manager to drive growth and expansion within the Fast-Moving Consumer Goods (FMCG) sector. The ideal candidate will possess in-depth knowledge of the FMCG landscape, exceptional strategic thinking abilities, and a proven track record in business development.About the...
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Strategic Procurement Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Biffa Waste Services Limited Full timeJob Title: Senior BuyerJob Summary: We are seeking a highly skilled Senior Buyer to join our Procurement team at Biffa Waste Services Limited. As a Senior Buyer, you will be responsible for maximizing value through Procurement by strategically managing the UK supplier spend and identifying opportunities that drive sustainable improvement in cost, quality,...
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IT Service Delivery Manager
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Technology Full timeJob Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to join our team in Milton Keynes. The successful candidate will be responsible for optimizing and improving processes, ensuring policies and standards are updated, and contributing to high-quality proposals that meet customer needs and align with...