Shop Manager
4 hours ago
We are seeking a highly motivated and experienced Shop Manager to join our team at Talent Finder Jobs. As a Shop Manager, you will be responsible for managing all aspects of the shop, including recruiting, training, and supporting shop volunteers to maximize sales and revenue for participating charities.
Key Responsibilities:
- Manage all aspects of the shop, including sales, customer service, and volunteer management
- Recruit, train, and support shop volunteers to maximize sales and revenue
- Communicate and work effectively with other shop managers to ensure day-to-day operations are met
- Meet sales targets, increasing sales and profit for the shop
- Manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock
- Set up the EPOS system and train volunteers accordingly
- Responsible for cash handling, reconciling EPOS and all banking procedures
- Identify volunteer recruitment needs and action recruitment campaigns in discussion with Regional Manager
- Support the marketing team with activities to raise the profile of the shop and organization in the local community
- Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
- Offer exceptional customer service
Requirements:
- Experience across customer-facing environments
- Experience of working under own initiative within an established commercial framework
- Organisational skills
- Time management skills
- Able to demonstrate an understanding of the retail sector, ideally within a charity context
- Can lead a team of people with passion and enthusiasm offering support to the team as needed, demonstrating appropriate leadership and desired behaviours
- Commercial awareness and ability to make decisions to drive revenue
- Organising in-shop events and other sales promotions
- Ability to communicate with a variety of people at different levels
- Understands excellent customer service and can act as an ambassador for our client in their local community
- Responds with agility to changing consumer and partner needs to maximize all opportunities
- Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
- Demonstrates a passion for CFGC's vision, mission, and values
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