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Field Service Engineer

2 months ago

Derby, Derby, United Kingdom Getinge Full time
About the Role

We are seeking a highly skilled and experienced Field Service Engineer to join our team at Getinge. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the West England region.

As a key member of our Service Team, you will be responsible for ensuring the smooth operation of our equipment in the field, representing the business, and building relationships with customers and colleagues to deliver the best possible service.

Key Responsibilities
  • Dealing with customers, demonstrating first-class interpersonal skills in a courteous and professional manner at all times
  • Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment
  • Problem-solving, combining initiative with a practical and logical approach to all aspects of the job
  • Electrical / mechanical fault finding of equipment
  • Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager
  • Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
  • Producing quality service documentation for submission to the customer
  • Maintaining regular communication with the internal Service Department, Technical Department, and Service Managers
  • Following the correct returns and non-conformance report procedures at all times
  • Organising and prioritising a continuously changing workload, ensuring that all customers' calls and enquiries are responded to quickly and effectively
  • Out of hours stand-by cover, on a rota basis, in order to accommodate the needs of our customers
  • Producing accurate and timely written/electronic reports, as and when required/requested
  • Providing sales leads to relevant Service/Sales Managers
  • Observing and complying with Quality System duties and responsibilities at all times
  • Observing and complying with company and on-site Health & Safety requirements at all times
About You

We are looking for a passionate and experienced individual who is agile, resilient, and takes responsibility for their development. You will have a background and relevant qualifications in Mechanical or Electronic Engineering, and experience of field-based work. You will also have strong IT skills, including Microsoft Office, and experience of using CRM systems such as GForce.

You will be a self-starter with a strong work ethic and first-rate organisational skills. You will be able to adapt under pressure in a dynamic and changing environment, and have excellent communication skills and a desire to deliver the best possible service to customers.

What We Offer

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family-friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers' bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities, and training to employees to support their physical and mental health and wellbeing.

To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to 80% to meet the requirements of your role.

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.