Transformation & Change Lead
4 weeks ago
Job Title: Transformation & Change Lead
About the Role:
We are seeking a highly skilled Transformation & Change Lead to join our team at Marc Daniels. As a key member of our organization, you will be responsible for leading the transformation of our O2C processes, ensuring effective performance and continuous improvement.
Key Responsibilities:
- Manage relationship with outsourced shared service provider to ensure effective performance.
- Oversee the O2C process performance, developing and maintaining a set of Key Performance Indicators to measure effectiveness and identify areas for improvement.
- Develop and implement key reports to support the business.
- Partner with regional leadership in Business, Finance, IS, and other stakeholders to promote O2C objectives and resolve issues and non-compliance.
- Contribute towards the constant improvement in the quality and accuracy of the finance systems and finance master data to ensure uninterrupted business continuity.
Requirements:
- Experience working as a O2C Process owner within a large multinational business.
- Strong leadership and management skills, with a full commitment to results achievement and accountability.
- Experience of Shared Services Centre or related contact centre operations.
- Leadership responsibility managing teams and influencing senior-level management and key stakeholders.
- Problem-solving, negotiation, and decision-making skills to influence management and internal and external partners.
- Flexible and proactive attitude, with a willingness to implement change.
- Ability and willingness to travel.
About Marc Daniels:
Marc Daniels is a global organization with a presence in Europe. We are committed to delivering high-quality services to our clients and are seeking a talented individual to join our team.
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