Transformation & Change Lead

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom Marc Daniels Full time

Job Title: Transformation & Change Lead

About the Role:

We are seeking a highly skilled Transformation & Change Lead to join our team at Marc Daniels. As a key member of our organization, you will be responsible for leading the transformation of our O2C processes, ensuring effective performance and continuous improvement.

Key Responsibilities:

  • Manage relationship with outsourced shared service provider to ensure effective performance.
  • Oversee the O2C process performance, developing and maintaining a set of Key Performance Indicators to measure effectiveness and identify areas for improvement.
  • Develop and implement key reports to support the business.
  • Partner with regional leadership in Business, Finance, IS, and other stakeholders to promote O2C objectives and resolve issues and non-compliance.
  • Contribute towards the constant improvement in the quality and accuracy of the finance systems and finance master data to ensure uninterrupted business continuity.

Requirements:

  • Experience working as a O2C Process owner within a large multinational business.
  • Strong leadership and management skills, with a full commitment to results achievement and accountability.
  • Experience of Shared Services Centre or related contact centre operations.
  • Leadership responsibility managing teams and influencing senior-level management and key stakeholders.
  • Problem-solving, negotiation, and decision-making skills to influence management and internal and external partners.
  • Flexible and proactive attitude, with a willingness to implement change.
  • Ability and willingness to travel.

About Marc Daniels:

Marc Daniels is a global organization with a presence in Europe. We are committed to delivering high-quality services to our clients and are seeking a talented individual to join our team.



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