Digital Workplace Analyst

4 weeks ago

London, Greater London, United Kingdom LG Technology Ltd Full time

Job Title: Digital Workplace Analyst

Job Summary:

We are seeking a highly skilled Digital Workplace Analyst to join our team at LG Technology Ltd. As a Digital Workplace Analyst, you will be responsible for providing technical support and assistance to our customers, ensuring that they have a seamless and efficient experience with our digital services.

Key Responsibilities:

  • Provide technical support and assistance to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our digital services
  • Collaborate with internal teams to identify and resolve technical issues
  • Develop and maintain knowledge of our digital services and products
  • Provide training and support to other team members

Requirements:

  • Previous experience in a technical support role
  • Strong understanding of computer systems, security, and network administration
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Working Relationships:

Internal:

  • Other members of the T&I Department and the DWP team
  • Employees of Liberty Global and its subsidiaries
  • IT Leadership
  • Technical teams (L3) operating in our business
  • Executive Leadership Team

External:

  • Third-party technical support teams under Infosys
  • Hardware and software vendors
  • Partners, Contractors, and Contingent labour (as required)

Knowledge & Experience & Skills:

  • Previous experience of working in an IT support role
  • Previous experience within a customer service role
  • Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Excellent IT skills and computer literacy
  • Excellent organizational and collaboration skills
  • Outstanding written and verbal communication skills
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
  • Strong interpersonal skills and ability to effectively communicate with users across the organization
  • Excellent team player
  • Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender
  • Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender
  • Knowledge/Experience of BMC Software USMS Ticketing platform
  • Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting
  • Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting
  • Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting
  • Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA

Context/Environment:

  • Full-time position
  • Required in office M-F
  • Office hours to meet technical work as needed
  • Travel as required to satellite office sites in Hammersmith, Reading, Bradford

About Us:

LG Technology Ltd is a world leader in converged broadband, video, and mobile communications. We are committed to creating a dynamic family of brands united in the pursuit of innovation and excellence. We prioritize diversity, equity, and inclusion in our workplace and communities, while reducing our impact on the environment. We use technology as a force for good, for our people, our partners, and the planet.

Equal Opportunities Employer:

LG Technology Ltd is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.

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