Customer Service Coordinator

3 days ago


Blandford Forum, Dorset, United Kingdom Sovereign Housing Full time
About Sovereign Network Group:
Sovereign Network Group is a leading housing association that takes pride in its commitment to inclusion and diversity. Our organization has joined forces with Network Homes to become one of the largest housing associations in the UK. We value teamwork and are passionate about creating a workplace where everyone can succeed.

Job Summary:
We are currently seeking a Customer Service Coordinator to join our fast-paced operations support team in Blandford. As a key member of our Property Team, you will be responsible for coordinating repairs and maintenance works, ensuring all appointment targets are met. Your excellent communication skills and ability to manage your own workload will enable you to effectively liaise with trade staff and residents alike.

Key Responsibilities:
  1. Coordinate repairs and maintenance works.
  2. Liaise with trade staff and residents.
  3. Ensure all appointment targets are met.
  4. Manage a diary and bookings schedule for the team.

Requirements:
We are looking for an individual with solid experience in administration within a busy customer-focused role. Some understanding of building maintenance terminology is preferred. You must be able to think quickly and clearly, work well under pressure, and possess strong customer service skills. A passion for helping people and empathy towards others is essential.

Benefits:
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition to this, you will receive a £450 yearly flexible benefit pot, 25 days holiday (pro rata) + Bank Holidays, and a generous company pension scheme. Flexible working and a recognition scheme are also available. We strive to create a workplace where everyone can thrive, regardless of their personal or professional background.

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