IT Support Specialist
1 month ago
IT 2nd Line Support Desk Engineer Role
McNally Recruitment Ltd is seeking an experienced IT 2nd Line Support Desk Engineer to join their Support Team. The successful candidate will deliver exceptional levels of customer service to clients, working within a hybrid (3 days) working environment in Dundee.
The ideal candidate will possess a can-do attitude, be passionate about client service, and have a strong desire to progress their career within IT. Essential skills include various PC & Laptop Hardware, Windows Desktop Operating Systems, Windows Server Operating Systems, MS 365 use and support, and basic Firewall/Router skills.
Desirable skills include experience in an MSP Environment, ITIL or Mac OS experience, and Firewall/router experience. Please note that candidates must be located in the Dundee region, as this role requires 3 days in the Dundee office.
Key Responsibilities:
- Deliver exceptional levels of customer service to clients
- Work within a hybrid (3 days) working environment in Dundee
- Develop and maintain technical skills to support clients
- Collaborate with the Support Team to resolve technical issues
Requirements:
- Essential skills in various PC & Laptop Hardware, Windows Desktop Operating Systems, Windows Server Operating Systems, MS 365 use and support, and basic Firewall/Router skills
- Desirable skills in experience in an MSP Environment, ITIL or Mac OS experience, and Firewall/router experience
- Valid UK Driver's License
What We Offer:
- Competitive salary and benefits package
- Full induction program
- Dedicated in-work training time
- Microsoft and security training
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