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Coffee Equipment Specialist
2 months ago
We are seeking a highly motivated and experienced Coffee Field Service Engineer to join our London FSE team. As a Coffee Field Service Engineer, you will be responsible for visiting sites in London to provide technical support and maintenance services for our clients.
Key Responsibilities:
- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in a good working order.
- Work proactively with the central call centre, taking day-to-day instructions and keeping them updated to ensure waiting customers are informed.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of the company management.
- Complete all necessary on-line job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises to validate client satisfaction.
- Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Requirements:
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving license.
- Self-motivated with a flexible approach to work, location, and hours (required to work 1 in 4 weekends).
Benefits:
- Competitive salary of £38,000 + c£4,700 pa for 1 in 4 weekends.
- Vehicle provided.
- Pension and other company benefits.
- 25 days holiday.
