Technical Services Manager
3 weeks ago
Job Description:
Lambert Smith Hampton is a leading UK provider of Property Management and Facilities Management services. As a Technical Services Manager, you will lead on the implementation and growth of an in-house Technical Services and engineering services. You will be a key member of the FM senior leadership team, responsible for implementing a new service line within the business and growing this as part of LSH's ambitious FM growth plans.
Key Responsibilities:
- Technical Lead: act as a subject matter expert for all technical service delivery across the LSH managed portfolio, providing technical advice and operational support to the FM team and clients.
- Term Consultancy: develop a Term Consultancy service and undertake site and contractor audits of reactive and planned maintenance activities across the LSH managed portfolio.
- Financial Management: ensure full recovery of TSM fees and ensure that the area of business is commercially viable, and the FM services delivered are profitable.
- Business Growth: lead and manage the development of FM Technical Services to CPM and wider LSH divisions, promoting the services offered by LSH and supporting the conversion of new leads and opportunities to existing and potential customers.
- Client Focus: respond to changes in client and occupier requirements, attending client meetings and being responsible for client liaison, including timely and accurate reporting.
- Project Management: work collaboratively with the National Head of Facilities Management to lead and implement a consistent national approach across operational projects.
Requirements:
- Appropriate engineering degree and/or HND/HNC qualification.
- Professional body membership/working towards e.g. MCIBSE.
- Commercial awareness from experience and/or qualification.
- Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).
- Good written communication skills & attention to detail.
- Cost control, variance and forecasting reporting.
- Good people skills and team working ethos.
- Management of performance-based contracts.
- Defects / warranty management.
- CIBSE & HVCA guidelines.
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