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Claims and Revenue Protection Manager

2 months ago


London, Greater London, United Kingdom Amazon UK Services Ltd. Full time
Job Title: Claims and Revenue Protection Manager

Amazon UK Services Ltd. is seeking an experienced Claims and Revenue Protection Manager to join our Shipper Management Team. As a key member of our team, you will be responsible for monitoring, streamlining, and improving our claims processes, as well as identifying and addressing revenue leakage.

About the Role

This is a unique opportunity to join a fast-growing entrepreneurial business and be part of the core team that will support Amazon Shipping's growth. You will have a true hands-on approach, understanding of operations, solid leadership skills, and the ability to build and leverage relationships across a wide range of stakeholders.

Key Responsibilities
  • Act as a strategic advocate and influencer, collaborating closely with shippers, cross-functional partner teams, and key stakeholders.
  • Improve critical operational metrics by designing and implementing new processes and partnerships with the Business, Product, and Operations teams.
  • Develop structural plans and routines to ensure all strategic and tactical initiatives are delivered on schedule and to the expected standards.
Requirements
  • Degree in a relevant field (e.g. logistics, supply chain management, operations, business, etc.).
  • Strong data analysis and problem-solving skills to define requirements and identify areas for improvement.
  • Relevant experience in the shipping/logistics industry, particularly with shipping service providers or global freight forwarding.
  • Proven ability to drive team engagement, collaboration, and cross-functional coordination.
  • Experience establishing repeatable processes and driving automation/standardization initiatives.
  • Effective communication skills to present findings and results to senior leadership.