Employment Support Specialist
3 weeks ago
About the Role
As an Employment Advisor at Maximus, you will play a vital role in helping individuals overcome barriers to employment and achieve their career goals. You will work directly with a caseload of customers, providing vital support and guidance to equip them with the necessary skills and confidence to secure and sustain employment.
Key Responsibilities
- Manage a caseload of customers using a variety of coaching strategies, ensuring they are prepared for interviews and job searching.
- Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences, and holistic barriers to progression.
- Co-produce personalized, tailored SMART action plans with sequenced interventions and development opportunities.
- Use an integration framework of local specialist services to obtain support to address specific issues, such as substance misuse, anger management, debt advice, health, and vocational training.
- Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
- Co-produce effective in-work support plans with participants and employers.
- Proactively participate in continuous improvement activities to ensure the service continues to deliver excellent customer service.
- Fully comply with company policies, including those for personal data security, safeguarding, and health and safety.
Requirements
- Customer-focused with a strong commitment to customer care.
- A strong team player with a positive and flexible approach to work and colleagues.
- Previous experience of working in a fast-paced, target-driven environment.
- Previous experience of delivering services to meet contractual and quality standards.
- Fully IT literate in using a range of Microsoft Office programs, including 365 products and modern digital technologies, such as Microsoft Teams/Zoom/Google.
- Strong communicator, demonstrating an ability to listen, question, and build relationships.
- Demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers.
- Demonstrable ability to plan and organize workload to meet required targets and deadlines.
About Maximus
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
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