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Domestic Services Supervisor
1 month ago
The Domestic Supervisor will provide support to the Assistant Domestic Coordinator in delivering domestic services within the university's Halls of Residence. This role involves offering supervision and guidance to the Domestic Services team, ensuring tasks are completed to the agreed standards. The successful candidate will maintain service quality while fostering a positive and collaborative work environment.
Key Responsibilities
Support the Assistant Domestic Coordinator and the supervisory-management team in monitoring and maintaining domestic service standards.
Provide corrective supervision, training, and coaching to Domestic Assistants to ensure consistent service quality.
Assist in planning and delivering daily domestic services, ensuring timely and appropriate service to student residents and guests.
Help manage staffing requirements, including covering for absences such as annual leave or sickness.
Oversee day-to-day domestic operations, ensuring services align with agreed operating standards.
Assist with staff training, development, and induction in line with the Directorates values.
Contribute to performance management under the guidance of senior colleagues.
Ensure staff adhere to hygiene, appearance, and safety standards, including the safe use and maintenance of equipment.
Manage stock supplies, including laundry services, chemicals, and equipment.
Monitor staff timesheets and manage maintenance requests via IT systems.
Assist across operational boundaries as needed, ensuring confidentiality and compliance with data protection and university policies.
Ensure Health & Safety compliance, particularly with COSHH, manual handling, and the use of protective equipment.
Requirements
The successful candidate will have at least 2 years of supervisory experience in the Facilities Management or Hospitality Industry. They will also have experience in a domestic services environment, preferably in a customer-facing role. A solid understanding of Health and Safety practices, including COSHH, manual handling, and risk assessments, is essential. The ideal candidate will have strong communication skills, be able to interact with a diverse range of individuals, and have flexibility and responsiveness to customer needs. They will also have good organizational skills, the ability to prioritize and meet deadlines in a busy environment, and attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook) is required. A commitment to excellent customer service and enhancing the student experience is essential.
