Customer Service Ambassador

2 weeks ago

Staffordshire, United Kingdom Mecca Bingo Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working as part of a dynamic team?

About the Role

We are seeking a highly motivated Team Member to join our Mecca Bingo venue in Burton upon Trent. As a Customer Service Ambassador, you will be responsible for ensuring every customer feels welcome and engaged throughout their visit.

What's in it for You

As a valued member of our team, you can expect:

  • A competitive salary of £11.44 per hour, ensuring you earn a fair wage for your hard work
  • Contracts starting from 8 hours, with opportunities to increase up to 35 hours - no zero-hour contracts
  • Paid breaks to keep you energized and focused throughout your shift
  • Access to our industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining, plus much more
  • A 50% discount on food and soft drinks for you and up to three friends - treat yourself and your loved ones to a meal out or a night in
  • Pension and Life Assurance, providing peace of mind for you and your family
  • Our Company Sick Pay Scheme, ensuring you receive support when you need it most
  • Access to an Employee Assistance Programme and in-venue Mental Health First Aiders, prioritizing your wellbeing
  • Funded Apprenticeships and training for career development, helping you grow and succeed
  • Uniform provided - wear our fantastic new design, launching in 2024
Key Skills and Experience

To excel in this role, you'll need:

  • A friendly, adaptable, and caring personality, shining through in every interaction
  • Strong communication skills, enabling you to effectively engage with customers and colleagues alike
  • A customer-focused attitude, driven by a desire to exceed expectations
  • The ability to work in a fast-paced environment, staying calm under pressure and juggling multiple tasks
  • Cash handling experience, with a keen eye for detail and a commitment to accuracy
  • Previous experience in hospitality or customer service is beneficial but not required, as we provide comprehensive training
Additional Information

Please note that applicants must be at least 18 years old. This is a part-time role, with typical contracts ranging from 16-20 hours.

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