Senior Operations Manager

1 week ago


Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

We are seeking a Senior Operations Manager to lead a team of Planners and Desk Agents at our Redditch site.

As a key member of our team, you will be responsible for coaching and mentoring your team to provide front-line support to our clients, from receiving and processing reactive and planned maintenance work orders.

You will manage the team to deliver results from either a Planning or Desk perspective, providing accurate and concise reports of work order resolution status daily to senior management.

Working with multiple clients and managing various projects simultaneously, you will be confident in your ability to adapt to change quickly and prioritize tasks effectively.

Key responsibilities include:

  • Leading a team of Planners and Desk Agents
  • Coaching and mentoring team members
  • Managing work order resolution status
  • Providing reports to senior management

We offer a competitive salary, bonus scheme, and benefits package, including:

  • Salary: £31,212 per annum
  • Up to 4% bonus scheme, subject to achievement of targets
  • Group personal pension scheme of matched contributions between 5% and 6%
  • 25 Days Annual Leave + Bank Holidays
  • Life Assurance
  • Access to state-of-the-art training academy
  • Funded Training Sponsorship Scheme
  • Refer a Friend reward scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres


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