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Operations Director

1 month ago

Chelmsford, Essex, United Kingdom Aon Full time

Operations Manager Role

Aon Underwriting Managers is seeking an experienced Operations Manager to join our team in Chelmsford. The successful candidate will work closely with stakeholders across the underwriting business to ensure our services are delivered to agreed KPIs and that we continuously improve our processes and services.

About the Role

  • Operate as the go-to person for operational queries from underwriting and claims teams
  • Work with underwriting and claims teams to review and continuously improve existing processes
  • Support the growth of the AUM business by working with our product development teams to structure processes for new products and services
  • Support the operations function by investigating ad hoc queries or challenges to find root cause
  • Monitor and support adoption of standard processes and procedures
  • Collaborate across onshore teams to ensure that the services provided by our offshore partners meet agreed service levels, and flag any challenges appropriately
  • Manage electronic stamp production through product renewal cycles
  • Assess and raise requests for system or reporting changes from underwriting and claims teams as part of the system change triage team
  • Support management and reporting of gross premium income limits, including flagging any limit breaches

Requirements

  • Proven experience of Operations within Insurance
  • Technical knowledge of Lloyd's/London Market and non-Lloyd's processes
  • Self-motivated, reliable and resourceful
  • Experience of structuring and delivery of new initiatives / projects
  • An understanding of electronic trading via PPL
  • Effective stakeholder relationship management
  • Knowledge of process analysis, streamlining and improvement

About Aon

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. At Aon, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.