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Facilities Operations Manager

2 months ago

Montrose, Angus, United Kingdom CBRE Full time
About the Role

We are seeking a highly skilled Facilities Manager to join our team at CBRE Global Workplace Solutions. As a Facilities Manager, you will be responsible for the day-to-day management of a group of locations, including task and people management, budget control, service delivery, and customer satisfaction.

Key Responsibilities
  • Manage local client and CBRE budgets, reporting any out-of-line situations.
  • Control and manage service charge accounts, providing monthly report data to the Account Manager.
  • Ensure client satisfaction by achieving client Service Level Requirements (SLRs) and driving acceptable service delivery performance.
  • Maintain strong lines of communication with the user population on all Business As Usual (BAU) activity.
  • Ensure compliance with legislative, client, and CBRE health, safety, and environmental requirements, sharing best practice.
  • Work with local, central, and third-party project managers to ensure fully integrated Facilities Management (FM)/projects delivery.
  • Maintain a motivated team through management and personal development of all local-based staff.
  • Organize monthly team meetings.
  • Perform performance management.
  • Provide strong upward and downward communications within the team.
  • Oversee operational management within designated site areas, including reception, security, and specialist subcontractors.
Requirements
  • Member of the Institute of Workplace and Facilities Management (IWFM) or another FM professional body.
  • Education to degree level.
  • Engineering/M&E background.