Customer Service Operations Specialist

3 weeks ago


Peterborough, Peterborough, United Kingdom Fortus Recruitment Full time

Fortus Recruitment Group Limited is seeking a highly organized and proactive Operations Coordinator to join its Peterborough offices.

The ideal candidate will have a solid understanding of planning systems and be proficient in MS Office (MS Excel and MS PowerPoint).

Key responsibilities include:

  • Effective scheduling of engineers to cover reactive and servicing jobs across a customer contract.
  • Ensuring allocated jobs with engineers are completed and the scheduling process is properly closed out.
  • Escalating any scheduling issues or concerns to the Team Leader.

Required skills and qualifications include:

  • High-level attention to detail.
  • Process-driven approach.
  • Excellent time management skills and ability to prioritize workload.

Benefits include:

  • A competitive salary between £22,300 - £25,000 depending on experience.
  • Ongoing career development opportunities.
  • 22 days holiday allowance + UK Bank Holidays.

Our client offers a great benefits package including employee assistance program, wellbeing app, mental health support, employee discount scheme, death in service insurance and company pension scheme.



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