Senior Technical Support Professional
3 weeks ago
We are seeking a skilled and knowledgeable technical support specialist to join our team at Bloomberg. As a key member of our global support team, you will be responsible for delivering exceptional technical service to our clients worldwide.
About the RoleThis is an exciting opportunity for a highly motivated and detail-oriented individual with excellent communication and problem-solving skills. You will work closely with internal stakeholders, including market data and technology personnel, as well as external partners such as telecommunication providers and service vendors.
Key Responsibilities- Provide technical support for Bloomberg's software, network, and hardware offerings, collaborating with clients and partners to ensure seamless service delivery.
- Maintain and troubleshoot Bloomberg's private IP network, including connectivity and infrastructure.
- Troubleshoot hardware issues in virtual environments, utilizing expertise in VMWARE and CITRIX.
- Possess fluency in English and one of the following languages: French, Spanish, or Japanese (written and spoken).
- Demonstrate proven knowledge of router commands, network protocols (SFTP, TCP, UDP, BGP, RIP), PC hardware, operating systems (Windows and Mac OS), and software suites (Office Suite).
- A minimum of [Estimated salary: $80,000 - $110,000 per annum] based on location and experience.
- CompTIA A+, CCNA, or NET+ certification is desirable.
- Sophisticated Excel knowledge, including Macro and VBA, and ability to analyze and crunch data.
We value innovative thinkers who can bring new ideas and approaches to our team. If you are passionate about delivering exceptional technical support and have a strong desire to grow professionally, please apply.
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