Digital Transformation Specialist

2 weeks ago

Portsmouth, Portsmouth, United Kingdom Bell Integration - Driving Digital Transformation Full time
Job Summary

Bell Integration is seeking a skilled Service Desk Analyst to join our team. As a key member of our IT service delivery team, you will be responsible for providing exceptional support to our end-users, ensuring efficient IT operations, and delivering a positive user experience.

Key Responsibilities
  • Manage incidents and service requests in a timely and efficient manner.
  • Communicate effectively with users and IT teams to resolve issues.
  • Ensure high levels of customer satisfaction through courteous and effective service.
  • Maintain and utilize a knowledge base to empower users to solve common problems.
  • Analyze performance data to identify areas for improvement and implement changes.
Requirements
  • Previous experience in an IT service desk or technical support role.
  • Experience with ITSM tools and remote support software.
  • Proficiency in Windows operating systems and knowledge of networking fundamentals.
  • Familiarity with common software applications and troubleshooting techniques.
  • Good experience of ITIL processes and a background or strong interest in technology innovation.
What We Offer
  • Competitive salary and benefits package.
  • Flexible remote working options.
  • Access to our Udemy training platform with over 5000 training courses.
  • A generous company pension and 25 days annual leave entitlement.
  • Healthcare and dental insurance, life assurance, and cycle to work scheme.

We value diversity and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.

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