Project Lead
1 week ago
At LiveWest, we are committed to delivering excellent services to communities across the South West. We put our customers at the heart of everything we do and are committed to delivering excellence through collaboration, innovation, and having a strong customer focus.
Key Responsibilities
- Provide a methodical, high-quality approach to project development and delivery.
- Line management, coaching and development of direct reports.
- Facilitate system design workshops and create documents to map current processes and ways of working.
- Understand current methods and identify areas of improvement.
- Collect, review and refresh service charge related data to support project deliverables.
To be a successful Project Lead - Service Charge, you should have the skills, knowledge and experience for a Level 3 role and the following:
- Project Management.
- CIH/HNC relevant qualification or equivalent expertise through study and experience. Must be willing to work towards desirable qualification.
- CIH accredited membership. Must be willing to work towards.
- Experience of delivering service charges operationally or enhanced knowledge of service charge legislation.
- Experience of project management and delivering change across large, complex projects.
- Strong management experience with the ability to empower team to reach their full potential.
- Well-developed leadership skills.
- Experience in a customer service/customer care environment.
- Experience of improving customer satisfaction.
- Excellent communication skills, both written and verbal with both internal and external stakeholders.
- IT infrastructure experience.
- Experience of integrated IT systems.
- Business analyst skills.
At LiveWest, we value safety, collaboration, and continuous improvement. We offer a collaborative working environment where you will have opportunities for ongoing learning and development. By joining our Service Charge team, you will be making an impact by leading a dynamic team to achieve meaningful improvements across multiple business areas, helping to ensure we deliver the best service possible for our customers.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
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