Customer Service Team Member

4 days ago


Sevenoaks, Kent, United Kingdom Ocado Logistics Full time £13

About the Role:


We are seeking a dedicated and customer-focused individual to join our delivery team as a Delivery Driver. As a key member of our customer service team, you will play a vital role in delivering top-quality products to our customers on time and in an efficient manner.


Key Responsibilities:



  • Deliver high-quality products to customers in a timely and efficient manner
  • Provide exceptional customer service and resolve any issues that may arise
  • Work collaboratively with the logistics team to ensure smooth delivery operations
  • Ensure the safety and security of products and equipment at all times

What We Offer:



  • A competitive hourly rate of £12.74, with opportunities to earn overtime and premium pay
  • A company pension scheme with up to 7% matched contributions
  • An enhanced digital health and wellbeing service, including virtual GP appointments
  • Hundreds of high street shopping, entertainment, and restaurant discounts
  • Life insurance coverage from day one of employment
  • Loads more voluntary benefits, including dental and travel insurance

Requirements:



  • A full UK or EU driving licence
  • No prior experience necessary, just a positive attitude and a passion for delivering exceptional customer service
  • Ability to work flexible hours, including evenings and weekends
  • Excellent communication and teamwork skills

Why Join Us:


Ocado Logistics is a Disability Confident employer, committed to inclusivity and equal opportunities for all. We offer a supportive and accessible workplace, and we're proud to be part of the Ocado Group.


Hourly Pay Rates:



  • Monday to Saturday (Basic Rate): £12.74
  • Evening Premium (from 6pm): £1.12
  • Sunday Day Premium: £1.27
  • Sunday Evening Premium: £2.51
  • Overtime rate (Monday to Saturday - Day Shift): £15.93
  • Overtime rate (Monday to Saturday - Evening Shift): £17.33

Contract Details:



  • Permanent contract
  • 40 hours per week, including paid breaks
  • AM & PM shifts, with the possibility of starting as early as 05:30 and finishing as late as 12:00
  • Shift rota provided up to 13 weeks in advance
  • Weekly paid


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