Retail Team Leader
2 days ago
Job Summary:
We are seeking a highly skilled and experienced Retail Team Leader to join our team at Birmingham Hospice. As a Shop Manager, you will play a crucial role in leading and motivating our team of staff and volunteers to achieve sales and targets, while delivering exceptional customer service.
Key Responsibilities:
- Develop and implement effective sales strategies to drive revenue growth and meet performance targets.
- Lead and motivate a team of staff and volunteers to deliver outstanding customer service and achieve sales targets.
- Ensure that stock is displayed and managed effectively, including receiving, processing, and pricing stock.
- Develop and maintain strong relationships with donors and suppliers to ensure a consistent flow of high-quality stock.
- Monitor and control shop expenses, including inventory, utilities, and other operational costs.
- Collaborate with the Retail Area Manager to develop and implement effective marketing strategies to promote the shop and drive sales.
- Ensure that the shop and stockroom are maintained to a high standard of cleanliness and organization.
Requirements:
- Significant retail experience, preferably within the charity sector.
- Proven track record of delivering sales growth and meeting performance targets.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
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