Business Performance Analyst

1 day ago


London, Greater London, United Kingdom Taptap Send Full time

**Job Summary**

We are seeking a skilled business performance analyst to join our team. As a business performance analyst, you will be responsible for improving costs and quality of service in customer support.

**Key Responsibilities**

  • Analyze data to identify areas for improvement in customer support operations.
  • Develop and implement process improvements to reduce costs and enhance quality of service.
  • Collaborate with cross-functional teams to design and implement new systems, tools, and processes.

**Requirements**

  • 3-5 years of experience in business operations or a related field.
  • Familiarity with SQL and proficiency in Excel.
  • Nice to have: fluency in languages beyond English.

**Compensation:** $90,000 - $120,000 per year

**Why Join Us?**

Taptap Send offers a dynamic and inclusive work environment that values diversity and inclusion. We are committed to building a workforce that reflects the communities we serve.



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