Business Performance Analyst
1 day ago
**Job Summary**
We are seeking a skilled business performance analyst to join our team. As a business performance analyst, you will be responsible for improving costs and quality of service in customer support.
**Key Responsibilities**
- Analyze data to identify areas for improvement in customer support operations.
- Develop and implement process improvements to reduce costs and enhance quality of service.
- Collaborate with cross-functional teams to design and implement new systems, tools, and processes.
**Requirements**
- 3-5 years of experience in business operations or a related field.
- Familiarity with SQL and proficiency in Excel.
- Nice to have: fluency in languages beyond English.
**Compensation:** $90,000 - $120,000 per year
**Why Join Us?**
Taptap Send offers a dynamic and inclusive work environment that values diversity and inclusion. We are committed to building a workforce that reflects the communities we serve.
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