Configuration Manager
3 days ago
This exciting opportunity has arisen for a Configuration Manager - IT Infrastructure to oversee and maintain the integrity and accuracy of the Configuration Management Database (CMDB) within our global IT infrastructure.
The successful candidate will have 3-5 years of experience in Configuration Management, IT Asset Management, or ITSM roles, with demonstrated experience managing CMDBs within an ITIL framework.
We are looking for a strong expert in ServiceNow CMDB with exceptional attention to detail and commitment to data integrity.
Responsibilities:
- Maintain accurate, complete, and up-to-date data for all Configuration Items (CIs) and their relationships.
- Establish, document, and enforce CMDB data management standards and processes.
- Integrate CMDB activities with change, incident, and problem management processes.
Data Quality and Governance:
- Develop and execute strategies to ensure data quality, including auditing and cleansing routines.
- Proactively identify and resolve data discrepancies to maintain a reliable CMDB.
- Work collaboratively to ensure adherence to data governance policies.
Collaboration and Training:
- Act as the key point of contact for CMDB-related queries and enhancements.
- Partner with IT teams, project managers, and business stakeholders to align CMDB with operational needs.
- Educate and train teams on the importance of CMDB processes and data accuracy.
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