Debt Recovery Professional

1 month ago


Esher, Surrey, United Kingdom i-Jobs Full time

Job Advertisement: Debt Recovery Specialist

Position: Debt Recovery Specialist

Contract Type: Fixed Term Contract with possibility of extension

Location: KT10 Area

Working Hours: 19.5 hours per week

Estimated Salary: £9,688 - £12,459 per annum (based on hourly rate)

Position Overview:

i-Jobs is seeking a skilled Debt Recovery Specialist to provide a holistic and person-centered housing debt recovery service across the borough.

Main Responsibilities:

  1. Credit Control and Reconciliation: Manage and reconcile accounts receivable to ensure accurate and timely processing of payments.
  2. Debt Pursuit: Pursue debts due from former tenants, TA clients, non-residential lettings, and sundry debt using agreed procedures and in accordance with Corporate Debt Policy.
  3. Customer Service: Respond to customer inquiries by email, phone, or in-person at reception, and negotiate repayment arrangements as needed.
  4. External Liaison: Collaborate with external partner debt collection agencies, ensuring prompt referral and ongoing liaison, including Attachment of Earnings.
  5. Accounts Receivable Management: Manage direct debits and maintain accurate records.

Requirements:

  1. Experience: At least 1 year in debt management or recovery, preferably in a Local Government Environment or similar setting.
  2. Skills: Working knowledge of CIVICA Financials and experience with accounts receivable within a large multi-functional organization.
  3. Communication: Strong communication and interpersonal skills for effective collaboration with colleagues, customers, and external partners.


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