Debt Recovery Professional
1 month ago
Job Advertisement: Debt Recovery Specialist
Position: Debt Recovery Specialist
Contract Type: Fixed Term Contract with possibility of extension
Location: KT10 Area
Working Hours: 19.5 hours per week
Estimated Salary: £9,688 - £12,459 per annum (based on hourly rate)
Position Overview:
i-Jobs is seeking a skilled Debt Recovery Specialist to provide a holistic and person-centered housing debt recovery service across the borough.
Main Responsibilities:
- Credit Control and Reconciliation: Manage and reconcile accounts receivable to ensure accurate and timely processing of payments.
- Debt Pursuit: Pursue debts due from former tenants, TA clients, non-residential lettings, and sundry debt using agreed procedures and in accordance with Corporate Debt Policy.
- Customer Service: Respond to customer inquiries by email, phone, or in-person at reception, and negotiate repayment arrangements as needed.
- External Liaison: Collaborate with external partner debt collection agencies, ensuring prompt referral and ongoing liaison, including Attachment of Earnings.
- Accounts Receivable Management: Manage direct debits and maintain accurate records.
Requirements:
- Experience: At least 1 year in debt management or recovery, preferably in a Local Government Environment or similar setting.
- Skills: Working knowledge of CIVICA Financials and experience with accounts receivable within a large multi-functional organization.
- Communication: Strong communication and interpersonal skills for effective collaboration with colleagues, customers, and external partners.
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