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Customer Service Representative

2 months ago

Edinburgh, Edinburgh, United Kingdom M&G Full time

We are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.

About the Role:

As a Customer Service Consultant, you will be responsible for providing accurate and straightforward information to our advisors and customers, understanding customer requests, and identifying what is required. You will maintain customer accounts, process transactions and enquiries accurately and in a timely manner, and own all requests and enquiries from end to end, delivering a personal service.

Key Responsibilities:

  • Provide accurate and straightforward information to our advisors and customers
  • Maintain customer accounts and process transactions and enquiries accurately and in a timely manner
  • Own all requests and enquiries from end to end, delivering a personal service
  • Constantly search for additional knowledge to help you provide support to advisors, clients, and colleagues
  • Identify ways in which we can continue to improve the way we do things

What We Offer:

  • Generous pension (up to 13% company contribution)
  • Eligibility for annual performance bonus
  • 30 days' holiday per year plus bank holidays (32 in Scotland)
  • Private medical insurance
  • Critical Illness cover (subject to T&C)

About Us:

M&G plc is a diverse workforce with an inclusive culture, underpinned by our policies and employee-led networks who provide networking opportunities, advice, and support for the diverse communities our colleagues represent. We welcome those who take part in military service and those returning from career breaks.