Documentation Expert Leader
4 weeks ago
We are seeking a proactive and seasoned Documentation Expert Leader with strong leadership skills and an IT background to join our team at Netwrix Corporation.
Your Key Responsibilities:
- Develop and maintain high-quality, up-to-date content for the internal knowledge wiki and public knowledge base.
- Ensure content is easily searchable and user-friendly to reduce customer support tickets and enhance the user experience.
- Analyze the effectiveness of the knowledge base and implement improvements based on user feedback and performance metrics.
- Partner with the technical documentation team to align content with current product offerings and enhance help center resources.
- Work with technical enablement specialists to integrate updated technical information into training materials and sessions.
- Liaise between support, engineering, product management, and other experts to gather, synthesize, and translate complex technical information into clear, actionable content.
What We Are Looking For:
- Strong editing, proofreading, and content development skills, with an excellent command of the English language.
- Familiarity with Windows system administration and technical documentation processes.
- Experience using Salesforce knowledge management tools and other content management systems.
- Background in customer service, training, or technical education, with a demonstrated ability to write content that reduces support inquiries.
- Bachelor's degree in Technical Communication, English, Education, or a related field.
- Familiarity with the Chicago Manual of Style (CMOS) for style, usage, and grammar.
Our Offer:
- A competitive salary range: $85,000 - $115,000 per year, depending on location.
- Additional paid day off at your birthday.
- Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises).
- Challenging projects and opportunities for Career Advancement.
- Casual and Innovative Upbeat Work Environment.
- All Told...We're a Culture that Truly Cares About our Employees, and Their Voice to Help Us Thrive.
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