IT Change Manager

4 weeks ago

Bristol, Bristol, United Kingdom Osborne Clarke Full time

Osborne Clarke is seeking an experienced IT Change Manager to join our growing IT department in Bristol. This newly created role will play a crucial part in operationalising and maturing IT Change Management internationally by standardising methods, tools, and procedures for proficient and prompt handling of all changes to IT Services.

The IT Change Manager will improve the success rate of IT changes, minimising customer impact and ensuring that all changes are documented, assessed, and approved before implementation. This is a permanent position offering hybrid working.

The IT Change Manager will protect the integrity of live services by ensuring efficient control and scheduling of process, application, and infrastructure changes by preventing collisions.

Key Responsibilities:

  • Owning the IT Change Management practice and ensuring it meets target success criteria by operationalising and maturing change management capability.
  • Ensuring efficient control and scheduling of software or hardware modifications to prevent multiple upgrades creating unpredictable outcomes.
  • Applying ITIL 4 principles to enhance the IT Change Management process, promoting the use of best practices across IT to ensure consistent and effective technological change management.
  • Continuously improving the IT Change Management process based on feedback, metrics, and industry standards.
  • Planning and prioritising changes to ensure they are implemented with minimal risk and maximum efficiency.
  • Identifying the resources required for effective change management, including tools, personnel, and budget.
  • Ensuring that all change management procedures are followed consistently.
  • Acting promptly to correct any quality defects that could impact service delivery.
  • Working closely with other IT service management functions, such as Incident and Problem Management, to ensure alignment and coordination of change management activities.
  • Supporting the development of change management skills within the team.

Requirements:

  • Previous change management experience gained in IT.
  • Strong analytical and problem-solving skills with a focus on risk mitigation and process improvement.
  • Strong understanding of ITIL 4 principles and best practices, particularly in change management.
  • Attention to detail to ensure the accuracy and thoroughness of change management activities.

We offer competitive salaries and generous benefits. Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

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