Energy Theft Prevention Specialist
7 days ago
At Centrica, we are revolutionising a cleaner, greener future. Our team of dedicated professionals is working tirelessly to create an impact that will truly change tomorrow.
We have an exciting opportunity for a Revenue Protection Officer to join our team in North Wales. As a key member of our team, you will play a vital role in preventing and investigating energy theft. Your mission will be to work with our customers to find a suitable resolution for recovery and repayment.
The successful candidate will be required to interrogate data leads and consumption trends, carry out personal visits to our customer premises, and highlight the dangers of energy theft through presentations to Police, Local Authorities, and other bodies. This role requires strong situational awareness, a methodical mind, and great communication skills.
You will be part of a fully trained and equipped team that provides substantial training, full PPE, vehicle, and continued support from your wider team. We provide opportunities for professional development and growth within the company.
Responsibilities:- Investigating data to identify instances of energy theft
- Visiting Customer premises to investigate suspected instances of theft of gas and abstraction of electricity
- Presenting findings to our customers in a professional and assured manner
- Delivering customer service skills – professional, upholding British Gas brand image whilst showing empathy
- Negotiating outcomes and communicating the process to the customer
- Managing first line complaints and knowing when to escalate
- Using networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers
- Representing British Gas as a professional witness in Court
- Promoting the safety and environmental policies ensuring procedures are understood and deployed throughout the business
- Ensuring a safety-first approach for yourself, your colleagues, and our customers
- Strategic thinking and finding resolutions
- Impact and influencing skills
- Effective networking
- Drawing conclusions
- Strong planning and organisational skills
- Conflict Handling Skills
- Negotiation Skills
- Report writing skills
- Full UK Driving Licence
As a Revenue Protection Officer at Centrica, you can expect a generous salary of £32,444 per annum, plus 25 days annual leave + bank holidays. You will also enjoy a range of benefits including a company subsidised Healthcare plan, Online GP24 virtual service, Eye test voucher, Group Income Protection, Life Assurance, and more.
We believe that our people are our greatest asset, and we invest heavily in their development and well-being. If you are passionate about making a difference and want to join a dynamic team, please apply for this exciting opportunity.
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