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Customer Service Representative

2 months ago

York, United Kingdom Page Outsourcing Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Page Outsourcing. As an Associate Support Analyst, you will play a critical role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service and Support: Provide timely and effective support to customers via various channels, ensuring that their issues are resolved efficiently and to their satisfaction.
  • Issue Investigation and Resolution: Investigate and resolve customer complaints and issues in a professional and courteous manner, ensuring that all key information is accurately captured.
  • Communication and Interpersonal Skills: Develop and maintain strong relationships with customers, colleagues, and stakeholders, utilizing excellent verbal and written communication skills.
  • Problem-Solving and Analytical Skills: Utilize analytical thinking and problem-solving skills to troubleshoot and resolve complex customer issues, providing workarounds when necessary.
  • Teamwork and Collaboration: Work collaboratively with the support team to ensure seamless delivery of customer service and support, prioritizing tasks effectively and meeting deadlines.
Ideal Candidate
  • Experience and Skills: 1-2 years of experience in a customer service or support role, with excellent verbal and written communication skills, and the ability to communicate complex information in a clear and concise manner.
  • Personal Qualities: Strong commitment to delivering exceptional customer service, analytical thinking, and the ability to troubleshoot and solve issues effectively, with a proactive and team-oriented approach.