Cleanliness and Service Supervisor
3 days ago
About Us:
Marriott International is a leading global hospitality company with over 7,000 properties in more than 131 countries. We are committed to delivering exceptional customer experiences and exceeding our guests' expectations.
We are seeking a highly skilled and experienced Cleanliness and Service Supervisor to join our team at W Hotels. As an Assistant Manager in Housekeeping, AwaySpa, and Laundry, you will play a critical role in supporting daily operations and ensuring high standards of cleaning in guestrooms and public spaces.
This position involves collaborating with the Style/Housekeeping team to maintain a clean environment, completing inspections, holding staff accountable for corrective actions, and training new employees to meet W standards. You will also be responsible for managing linen inventory and guest supplies, supervising Housekeeping areas in absence of Director of Services or Housekeeping Manager, observing employee service behaviors and providing feedback, handling guest problems and complaints, and preparing work assignments and inventory stock.
Main Responsibilities:
- Managing Housekeeping Operations and Budgets
- Ensuring knowledge and understanding of OSHA regulations
- Preparing work assignments and inventory stock
- Complying with loss prevention policies and procedures
- Assisting in supervising an effective inspection program
- Managing linen inventory and guest supplies
- Supervising Housekeeping areas in absence of Director of Services or Housekeeping Manager
- Observing employee service behaviors and providing feedback
- Handling guest problems and complaints
Requirements:
- High school diploma or GED; 1 year of experience in housekeeping or related field
- OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Benefits:
- Competitive salary $62,000 - $72,000 per year, depending on location
- Accommodation Service Charge
- 23 days of annual leave excluding public holidays (increasing to 27 days with length of service)
- Laundry services and dry cleaning for uniform
- Access to a colleague restaurant
- Private Medical Insurance cover
- Extended Pension provider opportunities
- Extensive learning and training opportunities
- Employee assistance program
- Cycle to work scheme
- Largest Hospitality Company Travel discount scheme - explore the world with Marriott
- 20% Discount in all F&B outlets within Marriott Properties
- 30% discount at our spa
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