Cleaning Operations Manager

4 weeks ago


Wantage, United Kingdom Concept Technical Full time
Job Title: Cleaning Contract Manager

We are seeking a highly skilled and experienced Cleaning Contract Manager to join our team at Concept Resources. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cleaning services to our clients.

Key Responsibilities:
  • Provide operational support at contract level, ensuring all operational requirements are met.
  • Interface with clients, ensuring the Operations Manager is informed of any issues.
  • Manage directly employed staff, including Area and Site Supervisors.
  • Ensure compliance with health and safety and environmental procedures and legislation.
  • Complete conversance with company procedures and organisation.
Key Result Areas:
  • Operational planning at contract level, with responsibility for contract performance and monitoring.
  • Client interface.
  • Recruitment, training, performance management, and staff retention.
  • Management of budgets and provision of reports.
  • Notification of any health and safety, environmental, or premises management concerns.
Responsibilities:

The role of Cleaning Contract Manager is vital in ensuring client satisfaction at our sites. You will be responsible for coordinating the operations function, ensuring clients, staff, and other outside agencies are greeted in a warm, friendly, courteous, and professional manner.

You will be required to:

  • Provision of operational support at contract level, ensuring all operational requirements are met.
  • Operational planning at contract level, with responsibility for contract performance and monitoring.
  • Client interface, including listening to clients, taking notes, advising clients, investigating, solving issues, and reporting back.
  • Management of all directly employed staff, including recruitment and selection, training, performance management, and staff retention.
  • Management of budgets in liaison with the Operations Manager.
  • Collation and reporting of management information and the development of management systems.
  • Contact point for enquiries from Calber departments.
  • Stock control, ensuring sites have correct stock products and levels.
  • Provision and maintenance of Site Reference Manuals.
  • Carrying out risk assessments and sending them back to the Health and Safety Focal Point.
Personal Qualities:
  • Good understanding of numeracy and literacy.
  • Good decision-making skills.
  • Excellent negotiation skills.
  • Willingness to take responsibility.
  • Professional attitude and good general awareness.
  • Friendly and helpful.
  • Excellent communication and organisation skills.
  • Confident team leader.
  • IT skills.
  • Ability to learn quickly.
  • Ability to interpret information.
  • Awareness of need for strict confidentiality.
  • Good attention to detail.
  • Hands-on approach.
  • Positive outlook.
  • Good sense of humour.
  • Self-confident, resourceful, and innovative.
  • Copes well under pressure.
  • Excellent social and interpersonal skills.
  • Calm and methodical approach.
Company Benefits:
  • 25 days holiday plus 8 public holidays.
  • Pension contribution – minimum (3%).
  • Employee Recognition Scheme.
  • Cycle to work scheme.
  • Employee referral scheme.

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