Executive Night Operations Manager
3 weeks ago
About the Role:
This position is an exciting opportunity to join our Proprec team as the Executive Night Operations Manager. As a key member of our residential front-of-house team, you will play a pivotal role in delivering exceptional service to residents and guests. Your primary responsibility will be to oversee the smooth operation of our night shift services, ensuring that all facilities and services are maintained to the highest standards.
Key Responsibilities:
- Deliver outstanding service: Provide exceptional front-of-house facilities and services to residents and visitors, ensuring a welcoming and professional atmosphere.
- Lead and support staff: Supervise, manage, and train the concierge team, identifying training needs and providing coaching to meet KPIs and SLAs.
- Ensure a pristine environment: Oversee the presentation of communal areas, ensuring all spaces are maintained to the highest standards.
- Manage parcel and post services: Handle deliveries efficiently, conduct parcel room audits, and update parcel management systems as required.
- Resolve resident queries: Actively liaise with residents, addressing inquiries and resolving issues promptly to maintain satisfaction.
- Inspect and report: Conduct regular site inspections, reporting faults, and raising work orders as necessary.
- Support move-ins and move-outs: Facilitate right-to-rent checks, key handovers, and ensure accurate records of all resident transitions.
- Coordinate bookings and access: Manage booking requirements for on-site facilities and monitor contractor activities.
- Security oversight: Monitor and address security concerns through CCTV, patrols, and incident reporting.
- Administrative excellence: Update internal systems, manage bookings, and ensure all necessary documentation is accurate and up to date.
What We're Looking For:
- Proven experience in a residential or hospitality environment.
- Strong customer service and communication skills, both verbal and written.
- Effective leadership and multitasking abilities.
- Proficient with IT systems and capable of managing digital tools and reporting software.
- A proactive, resourceful, and 'can-do' attitude.
- Ability to handle complaints professionally and empathetically.
- A meticulous approach to safety, monitoring, and documentation.
Salary and Benefits:
We offer a competitive salary of £32,500 per annum, reflecting your excellent skills and experience. You will also enjoy a range of benefits, including career progression opportunities, a dynamic and fast-paced work environment, and the chance to work with a prestigious residential development in East London.
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