Operations Support Executive

2 weeks ago

Acton, United Kingdom First Mile Full time

We are currently looking for an organised and enthusiastic Operations Support Executive to join our friendly office team in North Acton to help support our drivers and the smooth running of the night shift.

**Description**

First Mile is London’s leading recycling service, helping over 30,000 locations in London. We need an amazing and efficient person to join the team to help coordinate our drivers and fleet to ensure the operations side of our business runs smoothly.

This is an amazing opportunity for someone to join our thriving Operations team. You do not need to have lots of Operations experience but you will need to be organised and great with administration skills.

**The Job**

The Operations Support Executive will facilitate the daily function of all aspects of Operations at the First Mile depot on Minerva Road in North Acton. They will assist the Transport and Service Supervisors in ensuring the smooth running of our fleet and drivers by handling the administrative side of the department.

We are recruiting for an AM shift. These roles work on a 4 days-on and 2 days-off rota which will include the below working hours
- you will need to be available to work the below specified hours;
06.00 - 16.00 (2 days)

08.00 - 18.00 (2 days)

**Skills and Knowledge**
- Outstanding communication skills - able to inform, help and advise.
- Organisational skills - able to juggle multiple duties and pro-actively manage the fleet and dispatch
- Able to adapt effectively to changing priorities
- Excellent understanding of the Microsoft Office package including Outlook, Work and Excel
- Ability to stay calm under pressure

**Duties and Responsibilities**
- Directly reporting to Ops Supervisors on duty
- Supporting dispatch and admin tasks
- Responsible for relating any issues from drivers regarding trucks/drivers
- Sending daily updates to OPS team with events of the shift
- Insuring follow-up between shifts amongst all Support Executives and Ops Supervisors
- Holiday coverage for specialist supervisors
- Administration
- Allocating new customers to existing rounds
- Allocating extras and missed collections throughout the day or night
- Communicating with drivers to solve issues on the rounds (Recoveries / Customer related issues)
- Keeping an accurate log of all issues reported by drivers on the rounds to be communicated to the customer service department
- Escalating complaints to OPS Service specialist or relevant Account Managers
- Data entry - Keeping an accurate log of drivers and vehicles sent out - at start and end of their shifts
- Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle - checking on service issues if required by a specialist)
- Dispatching drivers alone on weekends
- Supporting Service Specialists and Ops Liaisons on investigations into customer issues

**Benefits**
- Enhanced maternity/paternity scheme
- Regular company parties and events
- Employee recognition at our monthly town hall event
- Company pension
- 25 days holiday (plus bank holidays) as well as an extra day for each complete year of
- service.
- A £60 a month allowance to spend on you. If you want a gym membership, loads of
- cookies, to pamper yourself or to pay for a flight it is totally up to you.
- But most importantly, a fun, positive, collaborate workplace in which you can learn,
- working for a rapidly growing, multi award-winning business in a sector that has never
- been more important.

We are an equal opportunities employer. What this means to us is that we value diversity and understand the significant benefits of having a diverse workforce, so we welcome all to apply.

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