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Insurance Professional

2 months ago


Norwich, Norfolk, United Kingdom Ardonagh Advisory Full time

About the Role

We are seeking an Insurance Advisor to join our team at Ardonagh Advisory. As an Insurance Advisor, you will play a key part in our business, speaking to customers and providing advice on new products, renewals, and ensuring we understand their needs.

Key Responsibilities

  • Dealing with customer inquiries, understanding their needs, and providing insurance solutions that meet their requirements
  • Ensuring customer calls are answered in a timely and professional manner, delivering exceptional customer experience, and adhering to business standards
  • Processing correspondence, renewals, and new business quotations
  • Completing workflow activity in accordance with approved business processes
  • Complying with approved procedures, customer service standards, and external regulatory bodies
  • Achieving and maintaining required competencies for the role
  • Handling customer complaints within the company's complaints procedure

Essential Criteria

  • Engaging personal communication style
  • Positive attitude, resilience, adaptability, receptiveness, and articulacy
  • Previous experience in sales or service, preferably in public-facing industries such as insurance, retail, or hospitality

About Us

Towergate Insurance Brokers provide over 200 specialist policies from nearly 100 offices across the UK. We engage with customers, providing competitive protection that suits their needs. Our advisors work with leading insurers to provide expert advice, creating great partnerships and sharing customer passions.

What We Offer

We provide a competitive salary, on-target bonus scheme, knowledge development, and a structured training plan to develop your corporate career. Further career opportunities are available throughout our business.