Insurance Professional

4 weeks ago


Norwich, Norfolk, United Kingdom Ardonagh Advisory Full time

About the Role

We are seeking an Insurance Advisor to join our team at Ardonagh Advisory. As an Insurance Advisor, you will play a key part in our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty.

Key Responsibilities

  • Dealing with customer inquiries, understanding their needs, and providing insurance solutions that meet their requirements
  • Ensuring customer calls are answered in a timely and professional manner, and that exceptional customer experience is delivered
  • Processing correspondence, renewals activity, and new business quotations
  • Ensuring all workflow activity is completed in accordance with approved business processes
  • Complying with all approved procedures, customer service standards, and external regulatory bodies
  • Achieving and maintaining the required competencies for the role
  • Handling customer complaints in accordance with the company's complaints procedure

Essential Criteria

  • Engaging personal communication style
  • Positive attitude, resilient, adaptive, receptive, and articulate
  • Previous experience in sales or service, preferably in public-facing industries such as insurance, retail, and hospitality

What We Offer

We offer a competitive salary, on-target bonus scheme, knowledge development, and a structured training plan to develop your corporate career, as well as further career opportunities throughout our business.

Towergate Insurance Brokers provide over 200 specialist policies from nearly 100 offices across the UK. Our advisors work together with the UK's leading insurers to provide expert advice, engaging with and speaking the language of our customers to provide competitive protection that best suits their needs.

About Us

At Ardonagh Advisory, we strive to provide a market-leading customer experience, driven by our people. We recruit individuals who share our values of being engaging, positive, and receptive to our customers' needs. If you are an enthusiastic, results-driven, and motivated individual seeking a career, not just a job, then come and be part of our story.



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