IT Support Specialist

2 days ago

St Albans, Hertfordshire, United Kingdom Pulse IT Recruitment Ltd Full time
Support Engineer

We are seeking a skilled Support Engineer to join our team at Pulse IT Recruitment Ltd. As a Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-notch support to our clients.

Key Responsibilities:
  • Provide first- and second-line support for IT issues, including desktop, laptop, and device support.
  • Work closely with our outsourced MSP providers to ensure seamless support services.
  • Collaborate with the team to resolve complex technical issues and implement solutions.
  • Develop and maintain knowledge of new technologies and techniques to stay up-to-date with industry developments.
Requirements:
  • Proven experience in IT support, with a strong background in desktop, laptop, and device support.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Experience with database management, ETL, and data management tools is highly desirable.
  • Strong technical skills, including proficiency in SQL, MySQL, and SQL Server.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, with a team of experienced professionals.
  • Regular feedback and performance evaluations to ensure your success in the role.

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