Service User Liaison Specialist

2 weeks ago


Taunton, Somerset, United Kingdom Unicard Limited Full time
Empowering Employees

At Medequip Assistive Technology Ltd, we believe in empowering our employees to deliver exceptional customer experiences. As a Customer Services Coordinator, you will be supported to develop your skills and knowledge, working closely with our team to ensure seamless delivery and installation of medical equipment.

Job Summary

We are seeking a highly motivated individual to join our team as a Customer Services Coordinator, providing exceptional support to service users, their families, and health providers. This is an incredible opportunity to work in a dynamic and supportive environment, where you'll have the chance to grow professionally and make a real difference.

Key Responsibilities
  • First Point of Contact: You will be the first point of contact for our service users, their families, and health providers, ensuring that the correct product, in the correct condition, is delivered and installed within the specified time frame.
  • Booking Delivery Rounds: You will book all delivery rounds in advance for Technicians and Service Engineers, ensuring efficient coordination.
  • Client Communication: You will manage inbound and outbound calls, emails, and queries, providing timely and effective responses.
Requirements
  • Skills: Excellent communication and interpersonal skills, with experience in customer service and IT proficiency.
  • Qualifications: Some experience in a customer service-focused role within a similar industry is desirable.
Benefits
  • Salary: £23,920 per annum
  • Holiday Entitlement: 29 days moving to a maximum of 33 days (inclusive of Bank Holidays)
  • Cycle to Work Scheme: Encouraging a healthy work-life balance
  • Employee Assistance Program: Access to Perkbox discount platform and free uniform


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