Network Systems Engineer
2 weeks ago
We are seeking a highly skilled Network Systems Engineer to join our team at Arqiva, a leading provider of broadcast and smart utilities services. As a Network Systems Engineer, you will play a critical role in ensuring the smooth operation of our internal MPLS and SHF networks, which underpin the nation's broadcast networks.
Key Responsibilities- Work within a demanding 1st line operational network team, supporting the delivery of services for National Critical Infrastructure.
- 1st line incident and system management of Arqiva's internal MPLS and SHF networks that underpins the nations broadcast network for TV and Radio.
- 1st line incident and system management of Arqiva's Gas Utility Network, where we provide the backbone for utility providers to monitor critical infrastructure across the UK.
- Prioritise the response to faults and service outages appropriately to ensure that strict customer Service Level Agreements are not breached as they may incur high financial penalties for the business.
- Maintain exceptional levels of incident management, ensuring all faults and service outages are accounted for in the incident management system, ensure all incidents have correct and accurate updates and are progressed through to resolution within agreed SLA's.
- The role is likely to align to some / all of the following key service management processes: Incident Management, Change Management, Configuration Management, Problem Management, Knowledge Management, Major Incident Management, and Access Management to complement an End to End Service Management offering.
- Contribute to the continuous improvement of operating policies, processes and procedures.
- Engage with customers to build positive working relationships.
- Liaise with of 3rd party suppliers and contractors to ensure that their delivery and support meets Arqiva's and our customers requirements.
We are the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.
Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.
We are committed to helping our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. Our wellbeing mission is to support our employees' physical and mental health, and we offer a range of benefits and initiatives to help them achieve a better work-life balance.
We are an inclusive employer and welcome applications from diverse candidates. Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspire Women – join and contribute to our active networks.
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