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Housing Officer
1 month ago
We are seeking a skilled and compassionate Housing Officer to join our team at Riverside. As a key member of our housing management team, you will play a vital role in delivering an outstanding housing management service to our customers.
Key Responsibilities- Liaise with external stakeholders to deliver an effective referral pathway into our services
- Ensure occupancy targets are met through lettings and refurbishment of empty properties
- Allocate properties to customers, ensuring they meet the criteria and affordability requirements
- Provide practical support to customers setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders as needed
- Visit new customers to ensure they are settling into their accommodation and are being supported to follow their tenancy agreement
- Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let
- Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
- Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well-coordinated and in line with customer requirements
- Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
- Proactively support customers experiencing issues that may put their accommodation at risk, issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers
- Carry out administrative tasks to support the efficient running of the service
- Produce reports and other written documentation as required to support housing management delivery
- Maintain and update clear, accurate, and strength-based records on the appropriate digital platform
We are looking for someone with:
- Experience of working within housing management
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Previous experience in positively resolving incidents
At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay and generous pension
- 28 days' holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development, and technology
- A wide range of benefits
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification), they will be guaranteed an interview.
