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Customer Service Representative

2 months ago


Watford, Hertfordshire, United Kingdom Medtronic Full time

Careers that Change Lives
At Medtronic, we're committed to cultivating a diverse team of innovators who bring their unique backgrounds and life experiences to work every day. This approach drives healthcare forward and makes us a global leader in medical technology and solutions.

A Day in the Life
We're seeking a skilled Customer Services Representative to provide safe and accurate technical support to customers using Medtronic Diabetes products and services. Your responsibilities will include:

  • Providing direct-to-patient support and guidance to customers
  • Resolving technical queries using troubleshooting tools and recording details in our CRM database
  • Exceeding customer expectations by handling and resolving inquiries in a timely and efficient manner

Must Haves
To succeed in this role, you'll need:

  • Great communication skills in Finnish and English
  • Ability to remain calm and resilient in pressurized situations
  • Computer literacy with experience using MS Office suite and a CRM system
  • Ability to effectively multi-task and navigate between programs

Nice to Haves
While not required, experience in diabetes therapy or clinical/care-based roles, or knowledge of medical equipment/services, would be beneficial.

We Offer
As a valued member of our team, you'll enjoy a competitive salary and benefits package, including:

  • Flexible working environment
  • Annual Incentive Plan
  • Pension scheme and group discount on healthcare insurance
  • Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

Our Commitment
We're dedicated to inclusion, diversity, and equity, creating a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We're committed to addressing systemic inequities in our communities and driving ID&E forward to enhance the well-being of our employees and accelerate innovation that brings our lifesaving technologies to more people around the world.