Senior Commercial Account Manager

3 days ago


Gloucester, Gloucestershire, United Kingdom Security Cleared Jobs Full time
Key Responsibilities

As a Customer Operations Lead, you will be responsible for:

  • Developing and implementing effective commercial strategies to drive revenue growth and customer satisfaction.
  • Leading a team of customer account coordinators to ensure seamless execution of customer requests and inquiries.
  • Providing guidance and support to customers on commercial and customer service matters.

In addition, you will be expected to:

  • Monitor and report on key performance indicators (KPIs) to ensure continuous improvement and excellence in customer service.
  • Collaborate with cross-functional teams to identify and resolve customer complaints and issues.
  • Stay up-to-date with industry trends and best practices to ensure ongoing professional development and expertise.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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