Hotel Supervisor Opportunity at a Leading Hospitality Chain in Stoke-on-Trent

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom RBH Full time

Company Overview


RBH Hospitality Management is a dynamic and innovative leader in the hospitality industry, committed to delivering exceptional experiences for our guests. As a valued member of our team, you will be part of a diverse and inclusive workforce that thrives on collaboration, creativity, and mutual respect.


About the Role


We are seeking a skilled and enthusiastic Hotel Supervisor to join our team at the Hilton Garden Inn Stoke-on-Trent. As a key member of the hotel's management team, you will be responsible for ensuring seamless operations, providing exceptional guest experiences, and supporting the growth and development of our staff.


Key Responsibilities



  • Assist and serve guests through a proactive and flexible approach to meeting customer needs
  • Support colleagues and other members of the team to ensure the department runs smoothly on shift
  • Provide a great customer experience/service to our guests when they're utilizing the F&B areas of the hotel
  • Train and develop other team members to enhance their skills and knowledge
  • Maintain high standards of quality and productivity, ensuring KPIs are met and adhered to
  • Manage ordering and inventory processes effectively

Requirements


To succeed in this role, you will need:



  • Excellent communication and interpersonal skills
  • Able to carry out instructions accurately and efficiently
  • Attention to detail and a commitment to excellence
  • Experience working in a fast-paced hospitality environment (desired but not essential)

What We Offer


As a valued member of our team, you can expect:



  • A competitive salary of £25,500 per annum
  • Discounted hotel room rates for yourself and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements to support work-life balance
  • Pension scheme with employer contributions
  • Free meals on duty, saving you over £1000 per year

Join Our Team


RBH Hospitality Management is an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and talented individual who shares our passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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