Operations Director

7 days ago

Plymouth, Plymouth, United Kingdom Shift Full time

About Shift

Shift is a rapidly expanding marketplace that's transforming the logistics industry. We're on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.

Overview of the role

As a key member of our Operations team, you will play a pivotal role in driving exceptional outcomes by managing a comprehensive scorecard of business metrics. You and the team will be tasked with responding promptly and effectively to ensure customer and driver satisfaction, resolution of issues, and completion of jobs, all while contributing to our ambitious business growth objectives.

Responsibilities

  • Live Booking Oversight: Track the progress of live bookings, jobs, and routes, intervening as necessary to ensure seamless operations.
  • Real Time Problem Solving: Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
  • Relationship Management: Build and maintain strong relationships with drivers and driver partners across our platform, fostering a collaborative and supportive environment.
  • Team Leadership: Manage and lead a small team of external third party partners (BPO) to ensure compliance with established processes and quality standards.
  • Collaborative Operations: Work closely with other members of the Operations team to enhance efficiency and effectiveness.
  • Stakeholder Communication: Provide weekly operational updates to key stakeholders, keeping them informed and engaged with our progress.
  • Route Optimisation: Effectively allocate jobs and routes to our driver network, leveraging advanced technology and algorithms to build efficient and suitable routes.
  • Driver Recruitment and Management: Recruit, maintain, and manage drivers within the Shift Marketplace, ensuring driver liquidity in key areas across the UK.

Requirements

  • Ability to handle customer queries with professionalism and clarity.
  • Strong verbal and written communication skills to effectively convey information and ideas.
  • Capacity to inspire team performance while thriving in a collaborative environment.
  • Proven track record of strong problem solving abilities in dynamic situations.
  • Excellent organisational and time management skills to meet targets and deadlines.
  • Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.

Why Shift?

  • Plenty of benefits such as 33 days annual leave and enhanced MAT and PAT pay
  • At Shift, we're all about personal growth, development, and creating opportunities
  • Collaborative working environment, working within cross functional teams across the business group
  • We are focused on finding solutions for our customers, drivers and partners through the use of technology
  • Ambitious, flexible and challenging culture
  • You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table

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