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Customer Service Representative
1 month ago
About the role
We are looking for a motivated and customer-focused individual to join our team as a Colleague at our Walton On The Naze Express store. As a Colleague, you will play a key role in delivering excellent customer service and contributing to the success of our store.
Key responsibilities
- Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
- Process transactions accurately and efficiently, handling cash, credit card payments, and other payment methods.
- Maintain a clean and organized store environment, adhering to health and safety standards and company policies.
- Participate in visual merchandising and store displays to create an attractive and engaging shopping experience.
- Support colleagues during peak periods, working flexibly to meet business needs.
- Contribute to the development of a positive and inclusive store culture, promoting teamwork and respect among colleagues.
What we offer
- A competitive hourly rate, with opportunities for pay increases and bonuses.
- A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
- A range of benefits, including discounts on Tesco products, access to wellbeing services, and a pension scheme.
- Opportunities for career progression and professional development within the company.
- A fun and supportive work environment, with regular team-building activities and social events.
Requirements
- A passion for delivering excellent customer service and a commitment to providing a positive shopping experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- A flexible and adaptable approach, with a willingness to work varied shifts and meet business needs.
- A basic understanding of retail operations and procedures, with a willingness to learn and develop your skills.
