Sales and Customer Experience Representative

2 days ago


Plymouth, Plymouth, United Kingdom Outdoor and Cycle Concepts Full time

We are seeking a highly skilled Sales and Customer Experience Representative to join our team at Outdoor and Cycle Concepts, the UK's largest outdoor retailer.

About the Role

This is an exciting opportunity for a motivated individual to work in a fast-paced retail environment, providing exceptional customer service and contributing to the growth of our business. As a Sales Assistant - Customer Advisor, you will be the face of our brand, working closely with customers to understand their needs and provide personalized solutions.

Key Responsibilities:

  • Creating a premium shopping experience by building strong relationships with customers and understanding their specific needs and wants
  • Modeling company values, taking pride in store appearance, and collaborating with colleagues to deliver outstanding customer experiences
  • Participating in training opportunities to develop product knowledge and build skills
  • Maintaining a high level of customer satisfaction through effective communication and problem-solving

Requirements:

  • Possess excellent communication and interpersonal skills
  • Demonstrate a passion for providing exceptional customer service
  • Show willingness to learn about all things outdoors and related products
  • Ability to multitask and work effectively in a dynamic environment

We offer a competitive salary of £11.68 per hour (base salary) and a bonus scheme of up to £750 per annum, paid in proportion to hours worked. Our comprehensive benefits package includes 40-60% discount across our range of products, up to 33 days holiday, company pension scheme, and access to Perkbox, allowing you to save money on daily expenses and enjoy discounts on purchases.



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